Power-outage compensation. By the law. No paperwork.
Kapoot tracks HEP ODS outages at your address and detects those exceeding the guaranteed standards in Croatian Regulation NN 84/22. With your digital consent — we file the compensation claim on your behalf.
Money on the table — that no one claims.
From the Kapoot database of HEP ODS outages since 21 Mar 2026: nearly one in five outages was long enough to trigger statutory compensation. Almost no one filed for it.
1 HERA, Annual Report 2023, quality-of-supply section: Despite the large number of breaches of guaranteed quality-of-service indicators… requests for compensation are absent
. Source: hera.hr/hr/docs/HERA_izvjesce_2023.pdf.
The compensation exists. Most people never claim it.
Regulation NN 84/22 on supply quality mandates a fixed payment to households when HEP breaches the guaranteed standards. The reason nearly no one claims it is administrative: deadlines, forms, proof.
We track, not you
Kapoot already aggregates HEP ODS outage notices. Threshold detection is built in — you don't have to track anything yourself.
You approve every claim
The app sends nothing to HEP without your review and approval. The claim is yours — we just take the paperwork off your plate.
Fixed amount by law
€39.81 per single outage above the guaranteed low-voltage standard — Table 4, Article 62 of NN 84/22.
Five steps. You approve each one.
The full path from detection to payment. No paperwork — but also no silent auto-send. You stay in control.
- 1
Add your address
Pick city, district and street. Kapoot knows which HEP outages apply to you — no GPS, no account.
- 2
Threshold detection
When an outage exceeds the NN 84/22 guaranteed standard, the system creates a Breach record and computes the estimated compensation.
- 3
Signature
You file the claim in your own name. You draw your handwritten signature once in the app, and Kapoot embeds it in your claim.
- 4
Review and approve
The app prepares a pre-filled 15.3 or 15.4 form. You review it, tap Send, and it goes to the regional Elektra office.
- 5
Track the payment
HEP must respond within the statutory 30 days. You track the claim status in the app: Sent → Received → Approved → Paid.
What it looks like on your device
The system works for you
Every outage at your address is automatically compared against the guaranteed duration standard in Table 4.
Your entitlement
You see the amount for free. Pro (€9.99/yr) pays for itself with the first refund — and unlocks claim filing.
You approve every send
No silent auto-send. You review the pre-filled PDF and approve.
You see every step
From send to payment — the system receives HEP responses and updates claim status in real time.
Regulation NN 84/22
Issued by HERA — the Croatian Energy Regulatory Agency. Mandates a fixed payment to households when HEP breaches the guaranteed outage-duration standards.
Single outage
Fixed payment per outage exceeding the guaranteed low-voltage duration standard — households. Table 4, residential customers row.
- Planned · underground cable: > 6 hours
- Planned · overhead line: > 10 hours
- Unplanned · underground cable: > 10 hours
- Unplanned · overhead line: > 15 hours
Claims must be filed by the end of the following calendar month.Form 15.3
Annual cumulative
If you accumulate more than the prescribed annual outage hours at your address, you're entitled to a cumulative payment on top of the individual ones.
- Period: previous calendar year
- Filing deadline: 31 March
- Amount: per Table 2 NN 84/22 range
For Pro users Kapoot prepares the form, you approve.Form 15.4
Precondition: smart meter (Art. 62 §6)
The right to compensation arises only if your meter is registered in HEP's electronic records and the previous month's outage data has been properly transmitted. Kapoot asks for confirmation during setup — if you use an analog meter, we show you the estimate but don't auto-file.
How much could you claim?
Single-outage compensation · NN 84/22 Art. 62 · low-voltage household
A subscription that pays for itself.
Tracking and calculation are free. Pro unlocks claim filing — and the first refund covers a full year.
Free
- Power and water outage notifications
- Guaranteed-standard breach detection
- See estimated compensation in your overview
- Croatian and English UI
- Filing claims with HEP
- Annual statement (Art. 63)
Pro · annual
No refund, no fee.
If in 12 months Kapoot doesn't prepare and send a single claim that brings you money, you get year 2 of Pro free. No questions, automatic.
- Everything in Free
- We prepare and send Claim 15.3 — you approve
- Annual Claim 15.4 (Art. 63) by 31 March
- Live status push notifications
- Multiple addresses (holiday home, rentals)
- Audit log and data export
You can file the claim yourself for free at hep.hr. Kapoot does it automatically on your behalf — from outage detection to payment tracking.
Frequently asked questions
Is filing with a digital signature legal?
Yes. v1.5 Agent Šoldi uses a handwritten electronic signature captured in the app — the legal basis is Art. 4 of the Croatian Implementation Act for EU Regulation 910/2014 (eIDAS), covering ordinary electronic signatures on private-law transactions with a supplier. The claim is generated as PDF and sent by official e-mail to HEP ODS.
A qualified signature (eOsobna ID card, FINA AKD) is not required in v1.5 — it's planned for a later milestone for added legal robustness.
Aren't you against HEP?
No. NN 84/22 was issued by HERA in cooperation with regulators and distributors. The compensation isn't discretionary — it's HEP's statutory obligation when it breaches the guaranteed standards. Kapoot helps citizens use a right that already exists.
Orbit Solutions d.o.o. is not affiliated with HEP ODS d.o.o. or HERA.
How much does the app take from my compensation?
Nothing. The subscription is fixed — €9.99/year. The full compensation (€39.81 per outage) lands in your account directly from HEP. Kapoot is not a payment intermediary.
The first approved refund covers more than two years of Pro — everything after goes entirely to you.
What if I don't get a single refund in 12 months?
If in 12 months Kapoot doesn't prepare and send a single claim that brings you money, you get year 2 of Pro at no cost — automatic, no questions.
This isn't a marketing line — it's our commitment to you. We figure the subscription is only worth it if you also get a refund.
Can I file the claim myself, for free?
Yes. Forms 15.3 and 15.4 are publicly available at hep.hr and you can file them yourself at no charge.
What Kapoot gives you instead: automatic detection of threshold-breaching outages, a pre-filled form, delivery to the correct Elektra office, and status tracking to payment. You're paying for time, not for money that's already yours.
What's the smart-meter prerequisite?
Article 62 §6 of NN 84/22 requires that your meter is registered in HEP's electronic records and that the previous month's outage data has been regularly transmitted. If you use an older analog meter, the formal right to compensation may be limited.
Kapoot will ask about your meter during setup. If the answer is uncertain you'll see a Tentative eligibility tag and we won't auto-file.
How does Kapoot know how long the outage lasted?
For two years Kapoot has been tracking and aggregating all HEP ODS outage notices from HEP's official sources. For each outage we record start, end, type (planned/unplanned) and affected streets. Our database is currently the most comprehensive publicly available source on supply quality in Croatia.
For outages without a published end time we use the moment when the status was marked resolved, with an Approximate tag on the claim.
What if I'm on medium/high voltage or a legal entity?
v1.5 supports low-voltage households only (Table 4 of NN 84/22), where the amount is fixed and unambiguous. For medium/high voltage and legal entities the Art. 64 formula depends on actual consumption — we recommend consulting a legal advisor.
What if HEP rejects the claim?
HEP can reject the claim if the outage was caused by customer equipment or exceptional events (storms, fires, force majeure). In that case Kapoot shows the rejection reason in the app and offers a document export for an appeal to HERA.
If HEP misses the statutory 30-day deadline, the claim is automatically marked as overdue and you get the option to prepare a HERA complaint.
Do I need an e-mail or account at install?
For basic notifications — no. The app uses an anonymous Firebase Installation ID. For filing a claim we need your full details (name, OIB, address, contract number) because we file an official document with HEP on your behalf. You enter those only at the moment of signing the claim; OIB and signature are stored encrypted (AES-GCM, column-level).
When will I get the money?
HEP ODS has a statutory 30 days to respond to a claim. Payment is typically made another 30 days after approval, directly to your account. You track all phases in the app: Sent → Received → Processing → Approved → Paid.
It's yours by law. Kapoot helps you actually claim it.
Download free. Add your address. Kapoot tracks outages and tells you when compensation is due — you approve the send.